I got an error that says I can’t upload a document that has been saved using Print to PDF.
What does that mean and how can I download a version that will be accepted?
Max O
Last Update 2 jaar geleden
When uploading pay stubs and bank statements to Celeri’s portal, you must upload original PDF files downloaded directly from the financial institution or payroll provider. Scans, photos, screenshots and files saved using Print to PDF of these documents will not be accepted.
To demonstrate how you might be saving your documents using Print to PDF, see the screenshots below on the correct and incorrect ways to download documents using Google Chrome, Safari, Microsoft Edge + viewing documents using the Preview App on Apple. If you are downloading documents from a mobile app and continue to run into issues. Try downloading from the payroll company/financial institution's website instead.
If you are still having trouble after reading these instructions, feel free to reach out to the chatbot on the bottom right of the upload page and the Celeri support team will be happy to assist you.
Google Chrome:
Here is the correct way to download a document from Google Chrome and avoid saving/downloading as Print to PDF.
Here are the incorrect ways to download a document from Google Chrome that use the Print to PDF feature.
Safari:
Here is the correct way to download a document from Safari and avoid saving/downloading as Print to PDF.
Here are the incorrect ways to download a document from Safari that use the Print to PDF feature.
Microsoft Edge
Here is the correct way to download a document from Safari and avoid saving/downloading as Print to PDF.
Here are the incorrect ways to download a document from Safari that use the Print to PDF feature.
Mac’s Preview App
If you are opening an already downloaded document in Mac’s Preview App - do not save it or re-download again! Simply, find the original file and upload it as is.
